Security and You
First Financial Bank understands that the security of your personal account information is important to you. We also understand that our continued success as a financial institution relies on both our ability to offer banking services to you in a secure manner as well as your responsibility in keeping any access codes, passwords or PINs secure. To assist us in offering these Web-based banking services in a secure manner, we employ a number of measures, which are described below. These measures allow us, among other benefits, to properly authenticate your identity when you access these services and protect your information as it travels between your PC and First Financial Bank. With the proper safety measures in place, your online banking transactions remain safe and secure. The following measures have been taken to ensure your privacy, as well as some steps you can take.
Unique ID and Password
In order to access your accounts online you must enter a unique User ID and Password. We strongly recommend that you choose a Password that you can remember (without writing it down) but does not use information that can be easily guessed by someone. Avoid the use of birthdays, children's names, etc. Do not reveal your User ID or Password to anyone.
Three (3) Strikes and You're Out
If an unauthorized person attempts entry into your online banking account by trying to guess a Log-In ID or Password, the bank will disable the password on the third incorrect attempt, thus invalidating the Log-In combination. If you accidentally activate this security feature by unintentionally miss-keying a password three times, you would need to call the Bank to reestablish the password for that account. For example, a common mistake made by the end user is having the CAPS-LOCK on while keying in a password.
To further protect you, a timeout feature is used. This feature will automatically log you out of your current financial service session after a 15-minute inactivity period on our site.
Please remember that e-mail is not secure against interception, and you should be cautious when sending e-mail with personal information. If your information is very sensitive, or includes personal or confidential information-such as your bank account, charge card or Social Security number-you need to contact us by postal mail or telephone. For a secure email sent to FFB please utilize our Contact Us option on our website.
How You Can Protect Your Internet Security
While First Financial Bank works to protect your banking privacy, you will also play an important role in protecting your accounts. There are a number of steps you can take to ensure that your First Financial Bank account information is protected, including:
- Keep your User ID to yourself.
- Do not share your Password and change it if you feel it has been compromised.
- Remain at your computer until your online banking transactions are completed and log out.
- Log out of online banking prior to visiting other Internet sites.
- If you notice suspicious or unusual activity on your online banking accounts, contact the bank immediately.
- Keep up-to-date anti-virus software, malware and spyware on your computer to prevent your information from being stolen.
Visit a branch near you or call 1-800-562-6896 for our Electronic Banking Department or email us at firstname.lastname@example.org. Note: If using email to contact us, do not include any of your personal information.